Connecting and Disconnecting Gas, Electricity and Water Supplies

Below is a description of the steps required to connect or disconnect gas, electricity and water supplies.

Gas (for Tokyo Gas)

After contacting Tokyo Gas to connect or disconnect the supply, a representative will visit the residence and carry out the connection or disconnection. The visit and the relevant work can be arranged on any day of the year including weekends and holidays (such as the New Year holidays).

When connecting the gas supply, the gas company will confirm the gas is connected, connect the gas meter stopcock to gas appliances, and provide instructions on how to use the gas. You will need to be present for this.

When disconnecting the gas supply, the gas company will carry out tasks such as closing the gas meter stopcock. You may also need to be present for this, so confirm it beforehand.

The contact information for Tokyo Gas is as follows:

Tokyo Gas Customer Center
0570-002211
Calls from IP phones or from overseas, etc.
03-3344-9100
When calling any of the above phone numbers, please wait until the Japanese guidance has ended and an operator comes online, then explain that you require English-speaking support. 
Business Hours
Mon – Sat: 9:00am – 7:00pm
Sun, Holidays: 9:00am – 5:00pm
Request from Tokyo Gas
If there is a smell of gas, contact the emergency phone line below.

Created by NTT TownPage based on “Step-by-step guide to connecting the gas””Step-by-step guide to disconnecting the gas” “Contact Information” “When gas smells”on the TOKYO GAS Co., Ltd. website.

Electricity

Check TEPCO’s website for more information about connecting or disconnecting the electricity supply. Procedures can be carried out online or over the phone.

Water

Check Bureau of Waterworks Tokyo Metropolitan Government’s website for details about connecting or disconnecting the water supply. Procedures can be carried out online or over the phone.

Please see the following article for more information on usage of and payment for gas, electricity and water supplies.

Edited by NTT TownPage

(Updated in May 2017)

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